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my computer has been infected with a security program that blocks access to the internet.

  • August 5, 2015
  • 1 reply
  • 22 views

the webroot program has failed to remove a security program infection that requires me to pay to remove. what can I do?
 

1 reply

Ssherjj
Moderator
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  • Moderator
  • August 5, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
Have you done a Webroot scan? Has Webroot said you have a threat?
 
This very well could be a Scam therefore do not call that number for help and do not pay for this!!!
 
Please add a good free Ad Blocker like the ones suggested below:
 
For Internet Explorer Ad Block Plus: https://adblockplus.org/
 
For Firefox uBlock: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss or Privacy Badger: https://addons.mozilla.org/en-us/firefox/addon/privacy-badger-firefox/

 
Google Chrome uBlock: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en or Privacy Badger: https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp
 
If this persists after running a scan with Webroot, it would be best to contact the support team and have them take a look for you free bof charge with an active subscription.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
 
Kind Regards,