Hi, i'm having trouble getting my renewal to be accepted. Paid for, code entered but still expired.

Hello ?,
 
Welcome to the Webroot Community,
 
Would  you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
 
Please use these instructions to apply your new keycode to your software and update your subscription information:

1. Open the Webroot program and click the gear icon next to "My Account."
2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate."
3. If a scan starts automatically, allow the scan to complete.

To see our user guide page of these steps, including images, please click here.

If the above doesnt work then may I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
 
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning.If not by  then I would Open a Support Ticket 
You also can call 1-866-612-4268.
 
With Best Buy  this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information .Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
 
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
 
Hope this helps?

If I may add something to Sherry's suggestions.  In the past, once in a while, with the Best Buy subscriptions, I have seen this happen and resolved it by following the steps outlined by Sherry for re-entering the key code, but as soon as you click activate reboot the computer immediately.  
 
GIve it all a try and let us know how it goes!

Sherry, thanks very much for your prompt and courteous reply.  I will plan to give your suggestions a try~Rick.

David, as i mentioned to Sherry, thanks very much for your prompt and courteous reply. I will plan to give it a try and let you know how things went. Thanks to you both for you great customer service.~Rick.

Hi Rick!
 
You are certainly welcome. 
 
Let it us know how things are going won't you?
 
Kind Regards,