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Webroot tells me that my subscription is expired even after I entered my new keycode that I just purchased.  It also tells me that the new keycode is already active, but I can not clean the threats from my computer.  What do I do next?
Hello William, welcome to the Webroot Community!

 

Quick question: are both the old key code and the new key code Best Buy Subscription version key codes by chance?

 

Let me know and we will go from there!

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