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Renewal

  • August 20, 2015
  • 1 reply
  • 653 views

Webroot tells me that my subscription is expired even after I entered my new keycode that I just purchased.  It also tells me that the new keycode is already active, but I can not clean the threats from my computer.  What do I do next?

1 reply

shorTcircuiT
Gold VIP
  • Gold VIP
  • 7721 replies
  • August 20, 2015
Hello William, welcome to the Webroot Community!
 
Quick question: are both the old key code and the new key code Best Buy Subscription version key codes by chance?
 
Let me know and we will go from there!

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