Webroot Password Manager was working fine up until this morning. All of sudden it is showing that my account has been "deactivated"? Why is that, because my keycode is still valid and activated. I am on version 2.5.0.
Also, when trying to view my saved passwords within my online webroot account, a prompt will show saying" please try again later or in 5 minutes", which does not work later on.
I've contacted support and they suggested I try uninstalling and reinstalling using toolbarfix.exe. Does not rectify the issue.
I think I must also add that I renewed my subscription about 32 days ago, and when using the new keycode, WPM stopped working since it was still tied to the old expired keycode. So then support had me backup my passwords and extended the old keycode for 30 some odd days to give me time to backup the passwords, but I backed them up the same day. Support then tied the new keycode to WPM and it all worked fine.
So I feel that the old keycode literally expired yesterday and caused the issue I am having this morning out of the blue. As if it was somehow still connected with WPM. I really don't know it is all too confusing. I have bad experiences all the time when it comes to renewing with a new keycode then WPM just not allowing me to log in etc.
Please assist me ASAP, thanks!
