the characters on my key code

Hello ?,
 
Welcome to the Webroot Community,
 
Is your keycode ripped or torn when peeling the sticker off the back of the box, check the back of the box for a code starting with WBR. This is usually located near a barcode on the box. This WBR code can also be found near the bottom of your Best Buy receipt from when you first obtained the software.

Once you have that code, send a message to Webroot Support and include that WBR code in your message. With that code, we will be able to send you a copy of your keycode.

Not able to find a WBR code? If you purchased Webroot at Best Buy, call Best Buy at 1-800-433-5778. If you purchased Webroot from another vendor, send a message to Webroot Support for assistance, including in your message where you purchased Webroot from and the part of the keycode that remained intact. A proof of purchase may be requested based on your situation.
 
EDIT This is what your keycodelooks like Example: SA69-AAAA-A783-DE78-XXXX
 
 
Hope this is what you are asking?
 
 
Best Regards,