Intergrated webcam is gone since I installed Webroot

Hello ?
 
Welcome to the Webroot Community.
 
It is possible that you will need adjust Webroot to allow your webcam to work.
 
 
Please look here at these PC User Guide articles that can help you with unblocking.
 
Controlling active processes
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
Blocking/Allowing files
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
Managing protected applications
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
Managing active connections
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnec...
 
You can also submit a Support Ticket if you need files whitelisted.
 
 
Lets try to put into English the essence of the areas where a user can tailor what WSA does to protect the system
 
There are essentially 3 key areas where this can happen/a user can override WSA.  These are essentially reached, from the main WSA panel, as follows:
 
1. PC Security > Quarantine > Detection Configuration
2. Identity & Privacy > Protected Applications
3. Utilities > System Control > Control Active Processes
 
and once there the user usually has the options to:
 
A. "Allow"
B. "Protect/Monitor"
C. "Block/Deny"
 
In the case of 1. Detection Configuration
 
If an item is set to:
 
- "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts.  Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.
 
- "Monitor", WSA will watch the item to determine if it is legitimate or related to malware.  It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status.  This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed.  You could set it to Monitor and have Webroot check it again.
 
- "Block", then WSA will treat the items as it would detected malware.  It will not be executed, and it will not be written to your hard drive.  Detected infections are automatically set to a Block status.
 
In the case of 2. Protected Applications (Internet Security & Complete version ONLY) EDIT: No longer the case, available in all versions of WSA. Sorry for the error.

 
In this case:
 
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
 
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
 
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.
 
And finally, in the case of 3. Control Active Processes
 
If a process is set to:
 
- "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.
 
- "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity.  Basically it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.
 
- "Block" means just that...iWSA does not allow it to run on the syste.  Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process.  Otherwise, you could be setting yourself up for a lot of grief if you block something critical.
 
Hope this helps, please let us know if you need additional assistance or have other questions.
We will be glad to help you.
 
bd

Hello. I did exactly what you suggested me to do and my webcam still doesn't work. I was told by a technician to uninstall Webroot, reboot my computer and install it back on again. Will that work?

Hello ?
 
I'm sorry that did not work for you. I thought that possibly your webcam software was being blocked in the Active Processes.
 
Yes, an uninstall/clean install would be what I would recommend. You can uninstall Webroot in the Programs ssection of your Control Panel.
 
For clean install;
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and DO NOT import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
bd
 
 
 
 
 

What do you mean by new installer? 

By new installer I mean the one that you downloaded in the instructions. :)
 

 
bd

I did everything as you instructed and my webcam is still not working. It comes on but the screen is black.

@ wrote:

BurnDaddy wrote: In the case of 2. Protected Applications (Internet Security & Complete version ONLY)
_______________________________________________________
 
FWIW ~ I have Protected Applications with WSA Antivirus
 
Are you reporting Protected Applications does not work with WSA Antivirus....?

It seems that the source from which BurnDaddy took his information is in error.  The original material was written by retired Webrooter Kit, and it seems we need to edit that answer.  Application Protection does currently work for all versions.
 
Thank you, 

Miss_Tweetie, 
 
If you followed all of the directions provided by BurnDaddy, you may need to submit a Trouble Ticket and allow Webroot Support to take a look.  There might be a file that your webcam uses that needs to be whitelisted.

@ wrote:

FWIW ~ I have Protected Applications with WSA Antivirus 
Are you reporting Protected Applications does not work with WSA Antivirus....?

@
 
Thanks for bringing that to my attention. I have updated my sources. 😉.

@ wrote:
I did everything as you instructed and my webcam is still not working. It comes on but the screen is black.

Hi @
 
So sorry that I could not help. As @ has posted, a trouble ticket would be the way to go.
 
One last thing you could try, just to be sure that Webroot is indeed causing the problem, would be to temporarily disable Webroot (right-click Webroot icon, choose "Shut down protection" enter captcha...) and check your webcam to see if it's working. Then submit a ticket if it is caused by Webroot. :)
 
Thanks, MT
 
BD