I deleted my Webroot Password Manager Extension and need to re-install. How do I do this?

Hello ?,
 
Welcome to the Webroot Community.
 
To reinstall your Password Manager please install this toolbar fix.
 
 
Hope this info helps,
 
bd

Hi,
I downloaded this tool and ran it and nothing happened.  Several times.  The first time it ran, it seemed to refer me to itunes which asked for my password, which I typed in and then a message popped up that the Web store was unavailable. Then nothing else happened.  

Hi ?,
 
Not sure what is happening. After downloading and running the toolbarfix you should see this screen;
 

 
Choose the Repair/Install, accept terms, and be sure all browsers are closed , then click start.
 
Please try again as the link I've given you is correct (just tested) and let us know how it goes.
 
If you are on a Mac then please let me know. :)
 
Thanks,
bd

Hi LindaFre
 
Welcome to the Community Forums.
 
If the advice provided by BD does not sort the isue, and sometimes it is true to say that the Toolbarfix does appear to have a mind of its own, then you can try the following manual workaround, for Chrome, assuming that you feel confindent as to your technical skills. Having said that the process is relatively simple, and is as follows:
 
Navigate to C:ProgramDataWRDataPKG...note that this is a hidden folder and so you will either need to adjust the settings using the Control Panel's Folder Options to view such folders, or you can use the programdataWRData commend in the Search field under the Start Menu and then select the PKG folder from the list provided.
 
Then, open the Chrome Extensions page in the browser, and at the top of the page check Developer Mode to be 'On'.
 
After that drag the following file from the from the PKG folder to the Extensions page:
 
      lpchrome.crx
 
 
After the drag 'n drop await the message that one is trying to install a new extension to which you should answer 'Install'.
 
Once the extension is installed uncheck the Developer Mode and enjoy...you should have the extension now working under Chrome.
 
Hope that is of assistance?
 
Regards, Baldrick

Hello ?,
 
It would be important to note whether or not you are using a Mac or Windows machine. I'm guessing Mac at this point but we are not sure.
 
On a Windows machine, clicking the trashcan in your extensions list in Chrome should not remove the extension, simply disable it, to which you just need to re-check the box to enable it.

If this and the above solutions are not working for you, it would be best to contact support so they can resolve this for you.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

Regards,

Hi James
 
Respectfully I have to say that "On a Windows machine, clicking the trashcan in your extensions list in Chrome should not remove the extension, simply disable it, to which you just need to re-check the box to enable it." is not the case. When I go into the Chrome extension on my Win 10 system and click on the trash can to the right of the extension it is deleted (once I have click 'OK' to a warning message.
 
Might you be advising as to what happens on a Mac?
 
Regards, Baldrick

@ wrote:
Hi,
I deleted my password manager extension for chrome and want it back now.  How can I do this?

Hi LindaFre,
 
Welcome to the Webroot Community,
 
If I may jump in and say if you are running a Mac then please use this PWM Toolbar Fix for a Mac.
 
Password Management Toolbar Fix Tool For Mac:

http://anywhere.webrootcloudav.com/zerol/pkgosxlp.dmg

 

?,
 
This is the case on a Windows 7 machine and earlier versions.

I have not had the opportunity to test in Windows 10 yet, so perhaps that is something specific to that OS?
 
Regards,

Update to my previous post.

I tested again, and this time it completely removed it. Seems odd that it did not do that the first time though. I'll continue looking into this.

Regards,

Thanks, James...will be interested to know what you find out re. this. ;)
 
Regards, Baldrick

Yay! That totally worked. I appreciate you and everyone trying to help me. 1000 Thank yous 🙂

Hello LindaFre
 
That's wonderful..Thanks for letting us know!
 
 Do you have a Mac?
 
You are most welcome. Just holler if you need anything else.
 
 
 

Hi Sherry,
Unfortunately, I do not have a Mac.  Thank you for your help, and everyone's help.:D

Hi Linda!
 
Again that's why we are here is to helps others!:D
 
You are quite welcome!

I have trhe same problem. I tried Toolbarfix and it dod not work. Then i tried your suggestion and put lpchrome.crx in the extension page. It shows up with a corrupted file message. I deleted it and tried again. Got the same thing. Help!

Hi Gdowker
 
Welcome to the Community Forums.
 
If you are using Chrome then you can try downloading the Password Manager extension using the following link to the Google Store:
 
https://chrome.google.com/webstore/detail/webroot-password-manager/ngkhgikojglcgnckopipfdajaifmmnnc
 
Regards, Baldrick

Hello
 
I have tried all of the above multiple times, the extension in chrome currently says it is corrupted; the link to the chromestore returns error 404. I cannot find it in the chromestore via search either. 

Hello cinderchild,
 
Welcome to the Webroot Community Forum,
 
This has been reported earlier and my best advice is to  get the Webroot Support Team to assist you with this issue. Edited: This is a free service with your Webroot Subscription.
 
I also get this 404 error.
 

 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
Hope this helps?
 
 
 

Sherry

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