i downloaded the program but when try to add the security code it pauses and it crashes. The whole WR page is blue. it also is showing it cannot connect to the internet. I believe im having problem with the permissions of the macbook. i verified the permissions and WR looks like is good to go. Any suggestion why WR crashes when i input the security code.
i owned WR for years now. i decided to delete it and download it again since recently it was running a little slow. did this right after i renew my subscription a couple of days ago. never had a problem with WR until now. Any suggestion???
Trying to redownload and connect to internet but no luck. WR is showing all blue and crashes
+62Hello yankeeboyd23,
Welcome to the Webroot Community,
Is this a renewal? Do you have a new keycode? If so please look here to add the new keycode which means you don't have to download Webroot if it was already installed.
Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
If Webroot keeps crashing then I would advise uninstalling/reinstalling Webroot and that should resolve these issues.
To uninstall look here for instructions. http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&
To reinstall:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If Webroot is still giving your issues then I would advise creating a support ticket or giving the team a call and they can resolve this for you free of charge and they can fix this quickly!
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Please keep us informed or if we can assist any further.
Welcome to the Webroot Community,
Is this a renewal? Do you have a new keycode? If so please look here to add the new keycode which means you don't have to download Webroot if it was already installed.
Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
If Webroot keeps crashing then I would advise uninstalling/reinstalling Webroot and that should resolve these issues.
To uninstall look here for instructions. http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&
To reinstall:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If Webroot is still giving your issues then I would advise creating a support ticket or giving the team a call and they can resolve this for you free of charge and they can fix this quickly!
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Please keep us informed or if we can assist any further.
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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