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how do I get rid of Palikan

  • December 28, 2015
  • 1 reply
  • 70 views

I have run the Webroot product and am unclear if the Palikan virus is still on the computer. What is the way to determine if it is gone - completely?
 
Berniemcg

1 reply

Ssherjj
Moderator
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  • Moderator
  • December 28, 2015
Hello Berniemcg,
 
Welcome ot the Webroot Community,
 
Webroot would display in the Quarantine then Webroot would rescan to make sure you are clean. Here is the PC User Guide for Scanning procedure.
 
But..Please read below for this is a PUA hijacker.
 
Palikan Search is a browser hijacker, which is promoted via other free downloads, and once installed it will change your Palikan.com homepage got on your computer after you have installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker.browser homepage and default search engine to Palikan.com.However when you uninstall VPlay from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove Palikan.com homepage from your favorite web browser manually.
 
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
Hope this helps?