Solved
Error window when trying to scan
When i click on "scan my computer" it starts the process and then i get a message that it can not connect to the internet. I also have a blue Web Root screen. what is going on?
Best answer by Baldrick
Hi WallyMan
Apologies but was not aware that you were referring to a Mac...the link for the Best Buy for Subscription Download Link for Mac is HERE & the ordinary Mac Download Link is HERE.
Yes, one uninstalls WSA on the Mac just like any other application but if you need guidance please see this previous post (No. 2 in the thread) which provides a detailed description of what to do.
Regards, Baldrick
Apologies but was not aware that you were referring to a Mac...the link for the Best Buy for Subscription Download Link for Mac is HERE & the ordinary Mac Download Link is HERE.
Yes, one uninstalls WSA on the Mac just like any other application but if you need guidance please see this previous post (No. 2 in the thread) which provides a detailed description of what to do.
Regards, Baldrick
Hi WallyMan
Welcome to the Webroot Community,
I would recommend that you try an uninstall/clean install of WSA. If you would like try then please follow the steps closely!
Regards, Baldrick0
Welcome to the Webroot Community,
I would recommend that you try an uninstall/clean install of WSA. If you would like try then please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if asked by the installer; you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Regards, Baldrick0
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
I will try that. if all else fails i will bring the machine to Best Buy and see if they can fix it. Thank you for your time,
Hi WallyMan
Apologies but was not aware that you were referring to a Mac...the link for the Best Buy for Subscription Download Link for Mac is HERE & the ordinary Mac Download Link is HERE.
Yes, one uninstalls WSA on the Mac just like any other application but if you need guidance please see this previous post (No. 2 in the thread) which provides a detailed description of what to do.
Regards, Baldrick
Apologies but was not aware that you were referring to a Mac...the link for the Best Buy for Subscription Download Link for Mac is HERE & the ordinary Mac Download Link is HERE.
Yes, one uninstalls WSA on the Mac just like any other application but if you need guidance please see this previous post (No. 2 in the thread) which provides a detailed description of what to do.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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