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Won't scan due to inability to connect to the Internet

  • March 22, 2016
  • 1 reply
  • 103 views
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Fresh Face
I just tried to scan on my new computer and I get an error message saying that Webroot is unable to connect to the Internet even though my conneciton is fine.

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • 21955 replies
    • March 22, 2016
    Hello danappofc
     
    Would you please do a uninstall/reinstall of Webroot? But firs will you reboot and see if you still get this message?
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if this resolves your issue?
     
    Thanks!
     
     
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Baldrick
    1 person likes this
    • Baldrick
      Baldrick

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