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red exclamation mark over a grey icon

  • April 13, 2016
  • 1 reply
  • 182 views

What does a red exclamation mark over  a grey icon mean after a scan & threat removal. How do I remove it?
Using on a Mac system
Thanks

1 reply

Ssherjj
Moderator
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  • Moderator
  • April 13, 2016
Hello Hrick,
 
Welcome to the Webroot Community,
 
Please  have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
 
Red  One or more critical items require your intervention.
 
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
 
Has Webroot scanned your Mac and is it showing any threats?
 
If you still have problems then submit a Support Ticket and they can check this out for you free of charge with an active subscription.