Since I've been using Webroot, Mac OSX no longer backs up using Time Machine without complaining that Webroot has found malwrare it identifies as
....system/library/extensions/AppleKextExludeList.kext
which Webroot identifies as a "KeyLogger.SpectorPro.r" and of course Webroot wants to remove the threat which Webroot will not let me do, but instead "quarantines" it.
Thus.......Time Machine backup always fails.
Anyone ever test Webroot on a Mac which has Apple's Time Machine software on it....or does anyone know what's going on with that?
Trying to reach Support was it's own frustrating effort, so I have un-installed Webroot until this matter is cleared up. I am now wondering who, if anyone, is using Webroot on OSX and whether they've encountered this bit of absurdity.
Since I've been using Webroot, Mac OSX no longer backs up
+62Hello DamnDigitalDevils,
Welcome to the Webroot Community,
Webroot is unable to remove any files from backups due to the way that OSX is set up. I recommend that you allow the files in your backup or if you are not using timemachine backup to turn it off in your settings and this will resolve your issues.
Please have a look [u][b]@Wanderingbug explaining this issue.https://community.webroot.com/t5/forums/editpage/board-id/WSA-AV/message-id/No need to worry, there isnt a keylogger on your device. Thie file that we are finding is the AppleExcludeList.kext on your backup. We are finding it due to the fact that apple has put the keyloggers information in the file and we are reading that. I suggest that you allow the file, as we cannot remove it and nor should we as it is a legit file. After allowing it please turn off scan mounted drives and this should correct the issue that you are having.
More explanation here at this post.
And here
You can also submit a Support Ticket and see if they can help you with your issues free of charge with an active Webroot subscription.
Hope this helps?
Welcome to the Webroot Community,
Webroot is unable to remove any files from backups due to the way that OSX is set up. I recommend that you allow the files in your backup or if you are not using timemachine backup to turn it off in your settings and this will resolve your issues.
Please have a look [u][b]@Wanderingbug explaining this issue.https://community.webroot.com/t5/forums/editpage/board-id/WSA-AV/message-id/No need to worry, there isnt a keylogger on your device. Thie file that we are finding is the AppleExcludeList.kext on your backup. We are finding it due to the fact that apple has put the keyloggers information in the file and we are reading that. I suggest that you allow the file, as we cannot remove it and nor should we as it is a legit file. After allowing it please turn off scan mounted drives and this should correct the issue that you are having.
More explanation here at this post.
And here
You can also submit a Support Ticket and see if they can help you with your issues free of charge with an active Webroot subscription.
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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