(I had no idea what location to choose, since none fits. Ever think of having an "Other"?)
The subject says it all.
...except that I had to go through about two dozen screens to ask this question!
+62Hello PMH
Welcome tio the Webroot Community,
Sorry if it was hard for you to submit this question.
May I ask you if you renewed with Webroot or Best Buy? Did you renew your old keycode or did you recieve a new keycode?
For a Best Buy subscription that can take 24 to 48 hours for the payment to be processed and the renewal occur...so, if you renewed from Webroot then you should contact the Support Team by Opening a Support Ticket if you don't see a change in a day or two.
If a Best Buy renewal? (You can call 1.800.Geeksquad) to confirm your renewal with them.
Even if Webroot is showing you that it is expired or at risk, you are still fully protected. There is a 30 day grace period built in that will keep your computer fully protected until that renewal does actually process. WSA will continue to update and protect you, even though it shows that it is expired.
Hope this helps?
Welcome tio the Webroot Community,
Sorry if it was hard for you to submit this question.
May I ask you if you renewed with Webroot or Best Buy? Did you renew your old keycode or did you recieve a new keycode?
For a Best Buy subscription that can take 24 to 48 hours for the payment to be processed and the renewal occur...so, if you renewed from Webroot then you should contact the Support Team by Opening a Support Ticket if you don't see a change in a day or two.
If a Best Buy renewal? (You can call 1.800.Geeksquad) to confirm your renewal with them.
Even if Webroot is showing you that it is expired or at risk, you are still fully protected. There is a 30 day grace period built in that will keep your computer fully protected until that renewal does actually process. WSA will continue to update and protect you, even though it shows that it is expired.
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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