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First keystroke (missing character) still not working (dutch version 8.0.2.109)


  • New Voice
  • 17 replies
First is keystroke still not working in both Firefox and Chrome in dutch version 8.0.2.109. This issue is not resolved after 2 months'time. Biggest problem with this is that protection against bad websites is not working properly on first missing keystroke. This means that anybody with dutch version is not fully protected. I would suggest to give this issue a higher priority. Regards

Best answer by JimM

We believe the most recent build solved this problem. Can anyone who was having the problem confirm that it's fixed for you? Thanks 🙂
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12 replies

  • New Voice
  • 22 replies
  • February 14, 2013
Hello RPI,
I had Dutch version installed as well and posted this question/issue earlier on; probably it is a very difficult problem to solve! I solved it by uninstalling the Dutch version and then installing the English one. From then on no more problems (so far).

JimM
  • Retired Webrooter
  • 1581 replies
  • February 15, 2013
We're continuing to investigate this issue, and we'll be sure to update this thread as we start to reach conclusions. Thank you for the update!

RompinRaider
Popular Voice
  • Popular Voice
  • 365 replies
  • February 15, 2013
I experienced this on the English version some 5-6 months ago but it was fixed. I'm sure they will resolve this quickly. 

  • New Voice
  • 7 replies
  • June 7, 2013
Excactly the same to me, very ennoying.
Plus, the printscreen-function doesn't work.
dutch version 8.0.2.147

JimM
  • Retired Webrooter
  • 1581 replies
  • June 7, 2013
Thanks for the new report! We have a couple in the support system as well. The issue has been escalated to development, and we're awaiting a resolution.

  • New Voice
  • 9 replies
  • June 16, 2013
Same problem here, spanish ver. 
Unistalled until this is solved. :@

JimM
  • Retired Webrooter
  • 1581 replies
  • July 13, 2013
Development believes this issue to be fixed in the next build. Stay tuned!

JimM
  • Retired Webrooter
  • 1581 replies
  • Answer
  • August 9, 2013
We believe the most recent build solved this problem. Can anyone who was having the problem confirm that it's fixed for you? Thanks 🙂

  • New Voice
  • 7 replies
  • August 9, 2013
Yes, problem solved!

  • Author
  • New Voice
  • 17 replies
  • August 12, 2013
Solved with latest build. Thanks!! 😃

This issue has come back. It's incredibly annoying. I keep having to retype EVERYTHING because I don't notice the first character gets skipped and it screws up logins, web searches, facebook posts and just about everything I do online. I'm searching for ANY other solution besides webroot that doesn't cripple your online browsing experience

Baldrick
Gold VIP
  • Gold VIP
  • 16060 replies
  • October 22, 2016
Hi webrootuser187362
 
Welcome to the Community Forums.
 
Sorry to hear about your problem. I am afraid that it is not a very common problem, at least not recently, as far as I can see and therefore I would recommend that you Open a Support Ticket to advise the Support Team of this and see if they can investigate the issue for you.
 
Regards, Baldrick 

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