Original support ticket on September 8 and still no response.
Is someone working on it?
It's getting frustrating.
Solved
I cannot get a response to a support ticket.
Best answer by blv5367
My problem was quickly solved by a call to tech support.
Awesome technical support by which all others should be measured.
Outstanding experience.
Thank you.
Awesome technical support by which all others should be measured.
Outstanding experience.
Thank you.
+62Hello blv5367,
Welcome to the Webroot Community,
Sorry to hear about this frustration. It's understandable. Did you Submitt a Support Ticket HERE.
Usually, Webroot Support answers within 24-48 hrs. So I am not sure what would be the holdup.
You could also call Support during business hours.
https://www.webroot.com/us/en/company/contact-us
Hope this helps?
Welcome to the Webroot Community,
Sorry to hear about this frustration. It's understandable. Did you Submitt a Support Ticket HERE.
Usually, Webroot Support answers within 24-48 hrs. So I am not sure what would be the holdup.
You could also call Support during business hours.
https://www.webroot.com/us/en/company/contact-us
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
yes I submitted a support ticket there.
Following is a copy of my requests.
Your Message (Sep 12, 2016 16:01) Error(URFL601):You must confirm your previous registration before continuing.Error(URFL601):You must confirm your previous registration before continuing.
Error(WB102): Registration cannot be completed
Your Message (Sep 11, 2016 14:45) cannot activate accountwhen I open Webroot SecureAnywhere, it tells me account activation needed. I click on activate my account button which sends me back to the confirmation e-mail where I press the link to activate my account which continues to fail.
I've gone through this process 10 times
is there a way to uninstall everything and start completely over?
I need assistance please.
Your Message (Sep 9, 2016 23:23) Error(WB102): Registration cannot be completedHello
the following link in the e-mail I received from Webrooot Console Confirmation gives me an code Error(WB102): Registration cannot be completed at the Webroot SecureAnywhere Confirmation Page.
"Thanks for registering your keycode with us. To complete the registration process and activate your Webroot Console, please click the confirmation link below:
https://my.webrootanywhere.com/regconfirm.aspx?LEX=a55a82af-5d09-4685-94b2-d2c214d143a5&L=9&EM=blv5367%40msn.com&FL=Y&AP=N
We look forward to seeing you soon.
Regards
Webroot Team"
© Copyright 2004 - 2016 Webroot Inc.
Following is a copy of my requests.
Your Message (Sep 12, 2016 16:01) Error(URFL601):You must confirm your previous registration before continuing.Error(URFL601):You must confirm your previous registration before continuing.
Error(WB102): Registration cannot be completed
Your Message (Sep 11, 2016 14:45) cannot activate accountwhen I open Webroot SecureAnywhere, it tells me account activation needed. I click on activate my account button which sends me back to the confirmation e-mail where I press the link to activate my account which continues to fail.
I've gone through this process 10 times
is there a way to uninstall everything and start completely over?
I need assistance please.
Your Message (Sep 9, 2016 23:23) Error(WB102): Registration cannot be completedHello
the following link in the e-mail I received from Webrooot Console Confirmation gives me an code Error(WB102): Registration cannot be completed at the Webroot SecureAnywhere Confirmation Page.
"Thanks for registering your keycode with us. To complete the registration process and activate your Webroot Console, please click the confirmation link below:
https://my.webrootanywhere.com/regconfirm.aspx?LEX=a55a82af-5d09-4685-94b2-d2c214d143a5&L=9&EM=blv5367%40msn.com&FL=Y&AP=N
We look forward to seeing you soon.
Regards
Webroot Team"
© Copyright 2004 - 2016 Webroot Inc.
+62Hello blv5367,
Again I apologize for this.. Let me ping someone who could look up your ticket.
? can you look into this and get a hold of support?
Again I apologize for this.. Let me ping someone who could look up your ticket.
? can you look into this and get a hold of support?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
My problem was quickly solved by a call to tech support.
Awesome technical support by which all others should be measured.
Outstanding experience.
Thank you.
Awesome technical support by which all others should be measured.
Outstanding experience.
Thank you.
+62Wonderful blv5367,
Thank you for letting us know. Support is the best I have to agree.:D
Thank you for letting us know. Support is the best I have to agree.:D
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