Skip to main content

Need some help with a possible false positive detection

  • October 18, 2016
  • 3 replies
  • 201 views

Hello Webroot,
 
I am a long time user of Webroot Secure Anywhere
recently I have run into a problem with this program
deleting a game file called Chainz Galaxy which
I purchased from BigFish games your Webroot
program keeps removing it this is the message:
 
Filename: chainz galaxy.exe
Malware type: Win32.LocalInfect.2
 
I believe this is a false positive.
 
Can you please help me with this.
 
Thanks !

3 replies

  • Retired Webrooter
  • October 18, 2016
Hello & Welcome to the Webroot Community!!!
 
Any potential false positives need to be reviewed directly by our Threat Team.
Please submit a support ticket, or you can call us directly if you prefer :robothappy:
 
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

  • Author
  • Fresh Face
  • October 18, 2016
Hi JP
 
I submitted a support ticket
thanks for your help.
 
cf

  • Retired Webrooter
  • October 18, 2016
My pleasure!

Please feel free to let us know what the resolution is 😃