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I run on Windows 10 and I bought a Webroot CD for a new one year subs. It wont accept prod code?

  • December 26, 2016
  • 2 replies
  • 85 views

Why won't the CD for Webroot accept the product code?  And what do I do to fix this so I can do the work I need to do?

Best answer by ProTruckDriver

Hello philmolina, Welcome to the Webroot Community Forum. :D
 
Please follow the steps below closely in terms of installing WSA on the target system/machine!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
HTH,
Dave.;)
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2 replies

ProTruckDriver
Moderator
  • Moderator
  • 7840 replies
  • Answer
  • December 26, 2016
Hello philmolina, Welcome to the Webroot Community Forum. :D
 
Please follow the steps below closely in terms of installing WSA on the target system/machine!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
HTH,
Dave.;)

  • Retired Webrooter
  • 1376 replies
  • December 27, 2016
To activate a new keycode:
1. Open the Webroot program and click the gear icon next to "My Account."
2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate."
3. If a scan starts automatically, allow the scan to complete.

Cheers!

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