Problems downloading on MAC High Sierra

Hello april317,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having these issues. Please try again to uninstall/reinstall Webroot as follows:
 
Have you tried these steps below?
 
To uninstall Webroot SecureAnywhere, follow the instructions below.

1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.

To install the software:

1. Click here to download the SecureAnywhere installer to your Mac.  
2. Double-click wsamac.dmg to open the installer.  
3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img]http://sw.nohold.net/Webroot/Images/mac_install1.png[/img]  
4. Open the Applications folder by double-clicking the folder icon.  
5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.  
6. In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language. Once SecureAnywhere installs, you cannot change it. [img]http://sw.nohold.net/Webroot/Images/macinstalllang.png[/img]  
7. In the first activation window, enter your keycode and click Activate.

If you still are having issues please Contact Support and they can fix this up for you quite easily, This is free of charge with your Webroot subscription. (Support is available 24/7).

I already did all this and nothing. I opened a ticket and no response yet. It's frustrating because I just spent so much money and only have it on two phones right now .

Hi april317,
 
Sorry about that...have you tried just entering your new keycode?
 
If you receive a new keycode from Webroot, you can activate it from the My Account window.

To activate a new keycode:

1. Open the SecureAnywhere interface (click the Webroot icon [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20024i2B40579AFB211045.png[/img]  
2. Click Activate once you have done this and allow the program to run a scan.

 

Yes I have done that and it tries to download the newest version and it says the install fails to get the most updated version

Hi  april317,
 
Thank you for getting back to us. I am afraid that the Webroot Support Team will need to fix this for you. Don't worry they will surely take care of you and your money will not be lost. I apologize for any inconvenience that this has caused. This is not normal for Webroot to cause this kind of issue. I have had Webroot on my Mac for nearly 4 1/2 years. Uninstalling/reinstalling has not been a problem or updating automatically. But I also do not have High Sierra either. So it must be on the back end and Support  might need to do some Sudo Commands. .
 
Please be patient and the Webroot Support Team usually answers back in 24-48 hours. If not sooner.
 
Keep us posted okay?
 
Kind regards,