Solved
Expired Key Code after installing on a single computer?
Bought webroot for 5 computers about two months ago...... used it on 1........ Bought new computer yesterday and my key code says it is invalid/expired...... So I can't download webroot for my second computer. Why?
Best answer by TripleHelix
Hello @armoredinfantry and Welcome to the Webroot Community!
Try this to see if it will work. After trying and still will not install then please Submit a Support Ticket and ask them to sort it out for you on the backend.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
View originalTry this to see if it will work. After trying and still will not install then please Submit a Support Ticket and ask them to sort it out for you on the backend.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
+63Hello @armoredinfantry and Welcome to the Webroot Community!
Try this to see if it will work. After trying and still will not install then please Submit a Support Ticket and ask them to sort it out for you on the backend.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
Try this to see if it will work. After trying and still will not install then please Submit a Support Ticket and ask them to sort it out for you on the backend.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
TripleHelix wrote:
Hello @armoredinfantry and Welcome to the Webroot Community!
Try this to see if it will work. After trying and still will not install then please Submit a Support Ticket and ask them to sort it out for you on the backend.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
Try this to see if it will work. After trying and still will not install then please Submit a Support Ticket and ask them to sort it out for you on the backend.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: [url-custom=https://my.webrootanywhere.com/] Webroot SecureAnywhere Online Console[/url-custom]
- KEEP the computer online during the install to make sure it works correctly
- [url-custom=http://anywhere.webrootcloudav.com/zerol/wsainstall.exe] Download a Copy Here[/url-custom] (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
TripleHelix, It Worked! Many Thanks for taking the time to help. 👍🏻
+63armoredinfantry wrote:
TripleHelix, It Worked! Many Thanks for taking the time to help. 👍🏻
Great to hear and you're very Welcome!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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