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Webroot prevents installation of Brother Printer software and firewall must be disabled to scan

  • January 29, 2020
  • 2 replies
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I purchased a Brother Printer MFC-L3770 and tried for 2 months to get the software to install and connect it to my home wifi.  Today, I uninstalled webroot and the software worked.  I reinstalled webroot and could not scan.  I disabled the firewall to allow communication. This allows scanning but does not protect my computer.  Can I shut off the firewall for a specific IP address on my home network?

Best answer by ProTruckDriver

Hello @Slimwail , Welcome to the Webroot Community Forum.

You probably need some files from the Brothers Printer Whitelisted. Support can do that for you.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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    ProTruckDriver
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    • ProTruckDriver
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    • January 29, 2020

    Hello @Slimwail , Welcome to the Webroot Community Forum.

    You probably need some files from the Brothers Printer Whitelisted. Support can do that for you.

    Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

    Support Ticket System is Open 24/7

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    HTH,

    Dave.

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
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    TripleHelix
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    • TripleHelix
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    • January 29, 2020

    Hello @Slimwail can you tell us the version of WSA installed? Just hover the mouse pointer over the Webroot Icon down near the clock in the system tray. if you have v9.0.26.61 or v9.0.27.47 please update to the latest version v9.0.27.64. If you don’t have v9.0.27.64 just download from here and install over top and reboot the system then let us know if the printer works. See here to download: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-9-0-27-64-341869/index2.html#post353189

     

    And the changes in v9.0.27.64: https://community.webroot.com/business-product-releases-26/product-bulletin-agent-changes-in-pc-build-9-0-27-64-341881

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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