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my computer is infected and webroot can't remove it please help me


my computer is infected and webroot can't remove it please help me webroot not working for remove

Best answer by ProTruckDriver

Hello @Mehmetvkf Welcome to the Webroot Community Forum.

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

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2 replies

ProTruckDriver
Moderator

Hello @Mehmetvkf Welcome to the Webroot Community Forum.

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave


  • New Member
  • 3 replies
  • March 27, 2023

If your computer is infected with malware and you cannot remove it using Webroot, there are a few things you can try.

~Comment Removed Because this is the Webroot Support Forum and Webroot looks after there own Customer’s so we don’t suggest other Anti-Malware products.~ TH

See here:

Media not available

If you are still having trouble removing the malware, you can contact Webroot's support team for assistance.