I just installed a new epson-4760 to replace an epson artisan printer on windows 10.
When I print a page, it takes like 5 minutes to print one line.
If i shutdown webroot, it prints immediately with no issues.
I’ve installed and uninstalled the printer several times with webroot up and with webroot shutdown. When webroot is up i run into the delays. When webroot is off, it flies.
What’s strange though is the scanner software has no issue connecting and scanning from the same printer regardless of webroot on or off?
Any ideas. ???
Best answer by TripleHelix
Hello @john_h12 and Welcome to the Webroot Community!
Yes there are issues with the current release v9.0.27.49 so can you please do a clean reinstall and it will put you back to build v9.0.26.61 until they have a new fixed build and it should fix your issue.
Please follow the steps closely!
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
Hello @john_h12 and Welcome to the Webroot Community!
Yes there are issues with the current release v9.0.27.49 so can you please do a clean reinstall and it will put you back to build v9.0.26.61 until they have a new fixed build and it should fix your issue.
Please follow the steps closely!
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX