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how can I get rid of old devices? How can I convince the webroot console my pixel3xl is a phone?

J
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Old devices never leave the webconsole.

Add the new phone and it shows up as a tablet.

Does webroot console actually work?

Best answer by Ssherjj

Thank you Daniel! I have gone on my Online Account Console and I have a Mobile device listed with a keycode and phone number that is not mine!! I clicked on the device 3 times to remove it and it would not remove. Now I need to contact support.

 

@joecyberenigma you can call Webroot Support during business hours if you don’t mind being on hold for a bit.

Call 1-866-612-4227

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    ProTruckDriver
    Moderator

    Hello @joecyberenigma Welcome to the Webroot Community Forum :relaxed:

    To Deactivate a device on your Account Console please see this post:

    https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240

    @Ssherjj could probably answer your question about the phone.

    HTH,

    Dave

    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
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    J
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    That document addresses computers.  The annoying devices are a tablet and a phone, neither of which still exists.

    ProTruckDriver
    Ssherjj
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    J
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    BTW: Thank You for the prompt response!

     

    ProTruckDriver
    Ssherjj
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    Ssherjj
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    • Ssherjj
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    • 21953 replies
    • January 17, 2020

    Hello @joecyberenigma 

    Welcome to the Webroot Community,

    I don’t believe it makes a difference but it would bother me if I was having my cell phone showing up on my Console as a Tablet and not an Android.

    But either way I am sorry you are having this issue. The only advice that I can give you is to uninstall Webroot and then reinstall it again and do a few manual scans. I believe you can go on the Online Account Console and remove your mobile device first before uninstalling/reinstalling Webroot. It won’t take long to do this. Reinstall from the Google Play Store. Restart you device after installing Webroot. If all of this does not fix this issue.then would you Submit a Support Ticket and they can certainly straighten this all out for you. This is a Free service with your Webroot Subscription. Webroot Support can definitely fix up your Console. Make sure you have your keycode for the reinstalling Webroot. 

    Holler if you need help reinstalling..please note when you reinstall look for the part that said I already have a WEBROOT ACCOUNT.

     

    Thank you @ProTruckDriver for the ping...

     

    HTH

     

     

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    J
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    Wow.  Thanks for the quick response!

    I don’t have the two devices I am trying to get rid of.  I already  created a support ticket but cannot tell if they think they answered me.  I got a reply that says “go to the console and delete them”.  Well the problem I have is that does not work.

     

    ProTruckDriver
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    TripleHelix
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    • TripleHelix
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    • January 17, 2020

    The funny thing is I needed to delete 2 of my mobile devices when I click to remove it doesn’t remove so your not the only one! See what support has to say and I will put in a ticket as well. And this is a phone I don’t have anymore….

     

     

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
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    TripleHelix
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    • TripleHelix
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    • January 17, 2020

    I sent my Ticket in!

     

    Click picture to see full size!

     

     

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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      joecyberenigma
    Ssherjj
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    • Answer
    • January 17, 2020

    Thank you Daniel! I have gone on my Online Account Console and I have a Mobile device listed with a keycode and phone number that is not mine!! I clicked on the device 3 times to remove it and it would not remove. Now I need to contact support.

     

    @joecyberenigma you can call Webroot Support during business hours if you don’t mind being on hold for a bit.

    Call 1-866-612-4227

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    TripleHelix
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      joecyberenigma
    TripleHelix
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    • TripleHelix
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    • January 17, 2020

    We will ping @freydrew  and @khumphrey to look into the issue from there end tomorrow sometime!

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
    Ssherjj
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      joecyberenigma
    J
    Fresh Face
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    Thanks to all.  I will call the support number Friday.

    To be honest I didn’t spend enough time trying to find the phone number for support.

    ProTruckDriver
    Ssherjj
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    • January 17, 2020
    TripleHelix wrote:

    We will ping @freydrew  and @khumphrey to look into the issue from there end tomorrow sometime!


    I am on HOLD for approximately 50 minutes with Webroot Support in Colorado. Really?

    @khumphrey  and @freydrew ! Ridiculous!! This is important as someone has my Online Account Console information!!

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    • freydrew
    • Retired Webrooter
    • 1550 replies
    • January 17, 2020

    Hey @Ssherjj , 

    I know that we were PMing a bit earlier about this. Please PM back if you have any further issues. 

    Thanks

    ProTruckDriver
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    • January 17, 2020
    freydrew wrote:

    Hey @Ssherjj , 

    I know that we were PMing a bit earlier about this. Please PM back if you have any further issues. 

    Thanks

    I certainly will holler! 

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    ProTruckDriver
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      freydrew

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