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Can not uninstall Webroot SecureAnywhere Endpoint Protection 8.0.2

  • January 29, 2013
  • 6 replies
  • 7004 views
I
Fresh Face
I can not remove this from our 2003 Sp2 server. Please advise, thanks.

Best answer by psullivan

There is also one general trick to be aware of for clients that are proving difficult to uninstall, especially if Add/Remove programs entry is hidden.
 
You can boot the machine in Safe Mode and attempt to uninstall directly from Add/Remove Programs.
 
Should that fail, engage Support and they will be able to help (You can use the link in the post above to engage Support).
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    6 replies

    browell
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    • browellOpenText Employee
    • OpenText Employee
    • 48 replies
    • January 29, 2013
    If the uninstaller in the Control Panel isn't working, you can try the -uninstall switch.
    "c:program filesWebrootWRSA.exe" -uninstall  
     
    Adjust this path to fit your install location and try in safe mode if it doesn't work the first time.
     
    If those fail, then lets open a support ticket and gather some logs.
    https://www.webrootanywhere.com/servicewelcome.asp?source=ENTERPRISEWSA
     
     
    Hope that helps.  
    psullivan
    Administrator
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    • psullivan
    • Content Manager
    • 6 replies
    • Answer
    • January 29, 2013
    There is also one general trick to be aware of for clients that are proving difficult to uninstall, especially if Add/Remove programs entry is hidden.
     
    You can boot the machine in Safe Mode and attempt to uninstall directly from Add/Remove Programs.
     
    Should that fail, engage Support and they will be able to help (You can use the link in the post above to engage Support).
    explanoit
    1 person likes this
    • explanoit
      explanoit
    I
    Fresh Face
    • ice2921
    • Author
    • Fresh Face
    • 1 reply
    • January 30, 2013
    The problem is that it says that it can not be uninstalled because it is being manage through an admin console. We do not have access to the administration console anymore. 
    browell
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    • browellOpenText Employee
    • OpenText Employee
    • 48 replies
    • January 30, 2013
    Ok, we can help with that.  Lets open a ticket and we'll get some information to get this resolved.
    https://www.webrootanywhere.com/servicewelcome.asp
     
     
    JimM
    • JimM
    • Retired Webrooter
    • 1581 replies
    • February 12, 2013
    As Nooks41 pointed out, Safe Mode should get you around the problem. Did you end up contacting support or going with a Safe Mode uninstall?
    /// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
    D
    Yes! This worked for me. I just restarted in Safe mode then opened up a CMD prompt and migrated over to the c:Program Files (x86)Webroot directory and typed:   wrsa.exe -uninstall
     
    Thanks!

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