Problem with webroot and sonicwall geo blocking

When I running webroot secure anywhere for business on some computers, I found the sonicwall blocking the information being sent back and forth to the secureanywhere consul. If I Shut off GEO blocking it works fine, so evedently its being blocked by country any ideas how to fix this ?
webroot says they don't use a specific country but I find that not true since the Geo blocking stops the service when sent from other countries other than then the USA