June 21, 2024
CDK Global has cautioned customers about unscrupulous actors calling them and posing as CDK agents or affiliates to gain unauthorized systems access.
The warning follows ongoing cyberattacks that have hit CDK, forcing the company to shut down its customer support channels and take most of its systems offline.
CDK Global is a software-as-a-service (SaaS) platform that thousands of US car dealerships rely upon.
'Bad actors' calling CDK customers after cyberattack
On Tuesday, June 18th, CDK Global became aware of a cyber attack on its network that forced it to shut down most of its systems.
The outage led to widespread disruption among car dealerships that rely on CDK's SaaS platform to track and order car parts, conduct new sales, manage inventory, offer financing and fulfill back-office tasks.
Just as the company was recovering from the ongoing cyberattack, it experienced a second cyberattack on Wednesday, June 19th.
As a result of multiple attacks, CDK is acting out of caution and has stated that its "Customer Care channels for support remain unavailable as a precautionary measure to maintain security."
In the interim, CDK Global reportedly set up interactive voice response (IVR) toll-free lines at +1 (855) 356-3270 (English) and +1 (877) 483-7817 (French) to provide customers with status updates on the incident.
