Solved
webroot screen is blue
webroot display screen is blue and will not scan; it just times out.
Best answer by Ssherjj
Hello @mikel8742 ,
Blue means one or more potential risks require your attention.
You can try a uninstall / re-install to see if that clears the problem:
Please follow the steps closely!
If that doesn't fix the problem please contact Support:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Hope this helps?
Blue means one or more potential risks require your attention.
You can try a uninstall / re-install to see if that clears the problem:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
If that doesn't fix the problem please contact Support:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Hope this helps?
This topic has been closed for replies.
+62Hello @mikel8742 ,
Blue means one or more potential risks require your attention.
You can try a uninstall / re-install to see if that clears the problem:
Please follow the steps closely!
If that doesn't fix the problem please contact Support:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Hope this helps?
Blue means one or more potential risks require your attention.
You can try a uninstall / re-install to see if that clears the problem:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
If that doesn't fix the problem please contact Support:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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