Our in home network has a total of 12 PC’s, laptops, iPad2 and all have windows 10 but one PC and of course iPad2 air is not listed on our webroot. I just bought a new laptop and added webroot to it. Since I have never had an issue with this software is why I am at odds. I have installed, uninstalled and reinstalled Webroot due to this message “webroot system analyzer no antispyware product is installed”. If this was on the software section of the program I wouldn’t be as unnerved however, this is on the “Threats”. Now, I have called Webroot, hours of research and I think after 1-2 months now I either need an answer or look for a different vendor. Shame since I have been with you for over 5 years and love the software.
Solved
webroot system analyzer no antispyware product is installed
Best answer by Reaper
What I find odd everyone, is there is 10-12 window 10 pro on our network. I add to new system and it is the only one that has this issue. We also have been client since almost the beginning of Webroot, the a partner (LastPass ) comes into the picture and all heck breaks out with their system. I was told that my case would be set to the next level and they would get back to me. However, that was almost two months ago. Here’s the kicker, all my other units of the network don’t have this issue at all. Go figure huh?? Like one of you, after this yearly contract is over, I’m gone.
Hello 
I hear what you’re saying with System Analyzer. Even with the votes to discontinue System Analyzer in THIS POST Webroot decided to keep this buggy part of WSA. Doesn’t even work right on a Mac computer either. Since you already went to Support with this buggy problem let me ping our Forum Manager for his input.
Dave
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+62ProTruckDriver wrote:
Hello
I hear what you’re saying with System Analyzer. Even with the votes to discontinue System Analyzer in THIS POST Webroot decided to keep this buggy part of WSA. Doesn’t even work right on a Mac computer either. Since you already went to Support with this buggy problem let me ping our Forum Manager for his input.
Dave
Hello
Sorry to hear of this issue. I don't understand why our Administrator
We have folks who are needing help/answers that should take precedence over all else..
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Today it’s Monday 11.4.19, I call into the main office of Webroot. I told them again, how odd it was that my newest lappy bought in September and is the only unit of 12 or more units that not only has a “Bang” saying NO spyware product is installed under threats which to me, is not cool. I can understand memory leaks within software section, but NEVER have I had a leak within win 10 file explorer. I love Webroot however, when I call them direct and wait forever on hold to get a well, we are working on it as tho I know nada about PC is rude and scary if I take my lappy to a meeting in a building I have never been to before for a meeting. What is a client to do??
I too am getting the message “No Spyware Installed” every time I run the System Analyzer. I called Webroot, and the guy told me that the problem was with Microsoft, not with Webroot - and until Microsoft gets things straightened out - this will occur. I sort of felt that this was of those “pat answers given” when the person I’m speaking doesn’t have a clue! He tells me that Webroot is the Antispyware that is giving me this message - and not to worry. I’ve been running Webroot on 5 computers for years now - and am about to consider switching to another company - if they don’t get these issues straightened out.
+63IMO I find System Analyzer useless and don’t use it and I did ask Webroot to remove it see here: https://community.webroot.com/got-an-idea-29/remove-system-analyzer-from-all-products-and-just-leave-it-as-a-standalone-downloadable-app-263631
Again it’s IMO!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
What I find odd everyone, is there is 10-12 window 10 pro on our network. I add to new system and it is the only one that has this issue. We also have been client since almost the beginning of Webroot, the a partner (LastPass ) comes into the picture and all heck breaks out with their system. I was told that my case would be set to the next level and they would get back to me. However, that was almost two months ago. Here’s the kicker, all my other units of the network don’t have this issue at all. Go figure huh?? Like one of you, after this yearly contract is over, I’m gone.
Reaper wrote:
What I find odd everyone, is there is 10-12 window 10 pro on our network. I add to new system and it is the only one that has this issue. We also have been client since almost the beginning of Webroot, the a partner (LastPass ) comes into the picture and all heck breaks out with their system. I was told that my case would be set to the next level and they would get back to me. However, that was almost two months ago. Here’s the kicker, all my other units of the network don’t have this issue at all. Go figure huh?? Like one of you, after this yearly contract is over, I’m gone.
Hey there
I just checked with our support team and was informed that the escalation team replied on Sept. 22 and 24. At the moment, the product team has marked this as an “open defect” that only affects things cosmetically. It does not interfere with protection or functionality.
So, in other words, we do recognize this as an issue to be fixed in a future update. However, it is not affecting the protection of any of your computers.
Hope this helps.
-Keenan
-Keenan , with all said in your statement, no, it doesn’t help at all. If IT can’t find the issues after 2+ months of reviewing lines of script the issue can’t be found just how does a client reply that all the bugs that are developed weekly, monthly etc., does a client feel secure if you can’t find the easiest of issues, the big issues are being addressed wholeheartedly?
I apologize for being so abruptly harsh,however, if a client has never seen their vendor act so nonchalant on the security they provide, can you blame me??
-Reaper
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.