Skip to main content
Customer Support Customer Support
Solved

Web console problem

  • October 14, 2020
  • 1 reply
  • 91 views
U
New Member

Web Console will not open with my user name and password. Password reset feature does not work. I e-mailed customer support over 3 days ago no reply.  Any suggestions?

Best answer by TripleHelix

Hello @ukwildcat1967 

 

Please have some patience as support is busy.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

    1 reply

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • October 15, 2020

    Hello @ukwildcat1967 

     

    Please have some patience as support is busy.

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    TripleHelix
    Terms & ConditionsAccessibility statement