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Mac Folder Whitelisting Format


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Hello,
 
I need to whitelist a few network shares for Mac clients, but not clear on the format to use. When an infection is detected it is reported in email and the console like the following: VolumesShareNameFileName.exe. Using this I set the whitelist for "VolumesShareName" however, OSX uses the format /Volumes/ShareName/ natively. Should I use that format instead?
 
TL;DR - What is the correct path format to use in the management console when creating folder overrides for Mac clients?

Best answer by nicbot

The answer from support for anyone who's interested:
 
"To clarify you cannot add whitelists for Mac endpoints from the Webroot online console - these need to be added manually per endpoint by opening the Webroot UI > cog wheel next to Mac Security > Block/Allow files."
 
That's a bummer if you are managing more than a few Mac endpoints.
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2 replies

akim
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  • Retired Webrooter
  • 831 replies
  • May 17, 2018
Hello @, it would be best to contact our support team so they can assist you with this. You can call them 1-866-254-8400 or open a ticket

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  • Author
  • New Voice
  • 14 replies
  • Answer
  • May 18, 2018
The answer from support for anyone who's interested:
 
"To clarify you cannot add whitelists for Mac endpoints from the Webroot online console - these need to be added manually per endpoint by opening the Webroot UI > cog wheel next to Mac Security > Block/Allow files."
 
That's a bummer if you are managing more than a few Mac endpoints.