Webroot is actively working to address the issues with the Webroot Mobile Security & Antivirus app and again apologizes for any inconvenience you may be experiencing. So far, our QA testing indicates the 5.5.5 beta version shows improved app performance and reduces device resource usage significantly.
We want to release an update as soon as possible but we have yet to complete a full QA cycle.
This is where you can help.
If you're able, please head over to our beta signup page to request access. After completing the steps, you'll be able to download one of the beta builds as we'd love to hear your feedback while we continue our internal dev and QA work. Again, this isn't mandatory nor the official release but receiving real-world feedback will greatly expedite the official update.
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+62Have you tried uninstalling and reinstalling the Beta? Or clearing the cache in Settings /Appications /SecureAnywhere/ Manage Storage /Cache? Maybe clear cache first then reinstall the Beta. Restart your device after clearing cache.
I personally haven't had this issue on my device.
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63I don't see those issues with the new beta v5.5.5.38021 but not sure if it's scanning as it only takes a couple (3) seconds then says Scan Complete???
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+62TripleHelix wrote:
I don't see those issues with the new beta v5.5.5.38021 but not sure if it's scanning as it only takes a couple (3) seconds then says Scan Complete???
HI Daniel, Same here.. Only seconds to scan. Does not seem right does it?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63Ssherjj wrote:
TripleHelix wrote:
I don't see those issues with the new beta v5.5.5.38021 but not sure if it's scanning as it only takes a couple (3) seconds then says Scan Complete???
Yes it's odd but could be normal and we will not know unless someone from Development tells us what to expect?
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+62TripleHelix wrote:
Ssherjj wrote:
TripleHelix wrote:
I don't see those issues with the new beta v5.5.5.38021 but not sure if it's scanning as it only takes a couple (3) seconds then says Scan Complete???
Well we haven't anyone handling the (BETA) Android Forum other then Drew? So I wish we could find out.
Maybe a Support Ticket... 🤔
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj wrote:
Have you tried uninstalling and reinstalling the Beta? Or clearing the cache in Settings /Appications /SecureAnywhere/ Manage Storage /Cache? Maybe clear cache first then reinstall the Beta. Restart your device after clearing cache.
I personally haven't had this issue on my device.
Hope this helps?
Ok, uninstalling & reinstalling solved the issue.
Thank you 👍
+63Ssherjj wrote:
TripleHelix wrote:
Ssherjj wrote:
TripleHelix wrote:
I don't see those issues with the new beta v5.5.5.38021 but not sure if it's scanning as it only takes a couple (3) seconds then says Scan Complete???
Maybe a Support Ticket... 🤔
Maybe we should ask
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
TripleHelix wrote:
I don't see those issues with the new beta v5.5.5.38021 but not sure if it's scanning as it only takes a couple (3) seconds then says Scan Complete???
Yes, it is scanning very fast.
The scan log on both my phones is not updated
+62smith2006 wrote:
Ssherjj wrote:
Have you tried uninstalling and reinstalling the Beta? Or clearing the cache in Settings /Appications /SecureAnywhere/ Manage Storage /Cache? Maybe clear cache first then reinstall the Beta. Restart your device after clearing cache.
I personally haven't had this issue on my device.
Hope this helps?
Thank you 👍
Boondabah! You're welcome. I'm happy to hear that! 🤗
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+62
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+21Yup. v5.5.5.38021 seems fine battery wise. Scans appear fast, too fast so not sure what its doing. I see network activity from the app but not having that scanlog.txt file updated since Mar 30 worries me. I'm losing confidence in the quality of the beta based on this past week.
+62Beta updated just now..
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+62
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63Ssherjj wrote:
I agree and not a word from anyone! 😡 😡
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Ssherjj wrote:
Perhaps scan log is no longer required for v5. 5?? 😱
+62TripleHelix wrote:
Ssherjj wrote:
Well it is redicoulous that we haven't got anything to go on. Or can we help dozens of others with this Mobile AV. 😕
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63smith2006 wrote:
Ssherjj wrote:
But the scan is only 2 to 3 seconds? We need to hear from Development!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+62TripleHelix wrote:
smith2006 wrote:
Ssherjj wrote:
you beat me to that Daniel!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj wrote:
TripleHelix wrote:
Ssherjj wrote:
They need to solve it real fast
Ssherjj wrote:
TripleHelix wrote:
smith2006 wrote:
Ssherjj wrote:
you beat me to that Daniel!
Had they been listening to beta feedback previously , v5. 5 would not be hastily released as final & affected more.....
+62smith2006 wrote:
Ssherjj wrote:
TripleHelix wrote:
smith2006 wrote:
Ssherjj wrote:
you beat me to that Daniel!
Yes you are right about that! I wonder if the transition to Carbonite is effecting the Webroot Developers?🤔
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+21It's certainly frustrating. I wish Webroot would roll back to the previous stable production release. That's at least a quick stop gap so more time can be spent on troubleshooting / identifying root cause.
--Patrick--
--Patrick--
+62Virtualpb wrote:
It's certainly frustrating. I wish Webroot would roll back to the previous stable production release. That's at least a quick stop gap so more time can be spent on troubleshooting / identifying root cause.
--Patrick--
--Patrick--
Hi Patrick,
You'd think that Webroot could or would be able to roll back to previous version. But that would mean putting back what the Developers have taken away from the last updated Webroot Mobile version. I do not believe they can do that. But it sure would be less complaints or issues if Webroot could have a backup plan encase things go arie. Again so many have been disappointed in Webroot!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+36The faster scans are a feature that was implemented, although I can ask for more information about it. As for the reduced battery drain I am very happy to hear that, and will also relay this to the Product team.
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