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BofA App Threat - How do i mail logs?

  • August 10, 2013
  • 1 reply
  • 17 views
K
I'm trying to re-install and update the Bank of America Mobile App from Google Play. WRSA is blocking saying there is a Trojan threat. How do I mail logs so you explore this? B ofA says there is nothing wrong with their app.

Best answer by JimM

Hi Kevin,
 
For false positives or infection-related issues, the best course of action is to open a support case.
 
Our threat researchers can then provide you with instructions on how to submit a log if necessary.
 
Thanks 🙂

    1 reply

    JimM
    • JimM
    • Retired Webrooter
    • Answer
    • August 10, 2013
    Hi Kevin,
     
    For false positives or infection-related issues, the best course of action is to open a support case.
     
    Our threat researchers can then provide you with instructions on how to submit a log if necessary.
     
    Thanks 🙂
    /// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
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