can't activate on my ipad
I am not able to add my ipad to my account (Complete) - I've downloaded the app, but keep receiving an error message of "Login Failure" even though I am using the correct user name/password.
Hello squirrelgirl, welcome to the Community!
Problems with logging in on iOS devices are usually caused by not having the profile correct set in the Account Console.
Log into the Account Console If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
Even if you do not think you will need a particular permission, it will probably be best for you to provide yourself access to every one that is available.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance.
I hope this helps!
Problems with logging in on iOS devices are usually caused by not having the profile correct set in the Account Console.
Log into the Account Console If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
Even if you do not think you will need a particular permission, it will probably be best for you to provide yourself access to every one that is available.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance.
I hope this helps!
Thank you. This seemingly did the trick AND waiting about 15 minutes for the changes to sync. I just wish they would post these instructions when setting it up.
You are welcome! I am glad it is working.
Of course if you have any problems or questions, pleasel let us know :)
Of course if you have any problems or questions, pleasel let us know :)
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