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Cannot log into iPhone apps

  • March 27, 2013
  • 9 replies
  • 73 views
D
Fresh Face
I have recently bought SecureAnywhere Complete.  I have no problems logging onto my account on my PC but neither SecureWeb nor Backup&Sync will accept my information.  I have verified the information is correct (and works elsewhere) but it still will not work on your apps.
 
Fix please.

Best answer by MikeR

It looks like you need to enable your permissions through your online account.
 
Changing User Permissions
  1. Log into your My Webroot Account
  2. Click the drop-down arrow on your email address and go to Manage Users
  3. Click Edit user Details/Permissions at the right of each user
  4. Click the Access & Permissions tab
  5. Make sure that Passwords and Backups are both checked
  6. Change the settings (Mobile Security Console in particular) to Admin and Access
  7. Click Save Access & Permissions
 

    9 replies

    D
    Fresh Face
    • Diligens
    • Author
    • Fresh Face
    • March 27, 2013
    I am having this exact same problem.  My information is correct and works fine logging with PC, but both apps reject it.  I have SecureAnywhere Complete.
    MikeR
    • MikeR
    • Retired Webrooter
    • March 27, 2013
    Diligens
    Mike R Social Media Manager
    MikeR
    • MikeR
    • Retired Webrooter
    • March 27, 2013
    Please try again with the same credentials, this should now be resolved.
    Mike R Social Media Manager
    D
    Fresh Face
    • Diligens
    • Author
    • Fresh Face
    • March 27, 2013
    No, still cannot log on.
    MikeR
    • MikeR
    • Retired Webrooter
    • Answer
    • March 27, 2013
    It looks like you need to enable your permissions through your online account.
     
    Changing User Permissions
    1. Log into your My Webroot Account
    2. Click the drop-down arrow on your email address and go to Manage Users
    3. Click Edit user Details/Permissions at the right of each user
    4. Click the Access & Permissions tab
    5. Make sure that Passwords and Backups are both checked
    6. Change the settings (Mobile Security Console in particular) to Admin and Access
    7. Click Save Access & Permissions
     
    Mike R Social Media Manager
    D
    Fresh Face
    • Diligens
    • Author
    • Fresh Face
    • March 27, 2013
    Works! Thanks 🙂
    D
    Fresh Face
    • Diligens
    • Author
    • Fresh Face
    • March 28, 2013
    I've downloaded and (finally) logged on to the apps and my phone still does not show as being protected. How do I get my phone protected???
    MikeR
    • MikeR
    • Retired Webrooter
    • March 28, 2013
    No problem! 😉
    Mike R Social Media Manager
    MikeR
    • MikeR
    • Retired Webrooter
    • March 28, 2013
    Your iOS devices will not show up in the MyWebroot Account. We are constantly adding features/functionality to our Mac products - but as it stands, the Apple environment does not currently allow antivirus programs which means that we do not have a full antivirus app for iOS devices. However, you can use the SecureWeb Browser (with Password Management) and the Backup & Sync app for increased security and the convenience of syncing your data.
     
    This may change in the future as the iOS environments change over time.
    Mike R Social Media Manager
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