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Error code

  • November 18, 2021
  • 2 replies
  • 159 views

On my Android phone is done doing a scan I get a Error Code that says Client error code 1010 how do I get out of this 

Best answer by TripleHelix

Hello @jdkswhite 

 

Can you tell me the version number of the Webroot app you are using? Could you be still on v5? If so you will need to uninstall v5 and install v6! See here for more info:

 

https://community.webroot.com/webroot-mobile-security-for-android-15/renew-question-349308?postid=369925#post369925

 

Thanks,

2 replies

TripleHelix
Moderator
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  • Answer
  • November 18, 2021

Hello @jdkswhite 

 

Can you tell me the version number of the Webroot app you are using? Could you be still on v5? If so you will need to uninstall v5 and install v6! See here for more info:

 

https://community.webroot.com/webroot-mobile-security-for-android-15/renew-question-349308?postid=369925#post369925

 

Thanks,


TripleHelix
Moderator
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  • Moderator
  • November 18, 2021