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false positive?

  • April 25, 2025
  • 3 replies
  • 80 views

Webroot on Android informed me of the following potential threat. I assume “Terminal” is a CLI, but didn’t think Android would have an app for it.  I did not download an app with this name, nor have I recently installed new apps in the last few months.  Never happened in all the years I have used Webroot. I requested the incident be reviewed. Any suggestions?  Thank you.

ATTENTION NEEDED

Benign Detected

 

App: Terminal

Webroot has determined that this app is malicious. The application or file is benign. 

Best answer by ProTruckDriver

Hello ​@mark_car 

Please contact Webroot Support if you believe this is a False Positive. If you already put in a Support Ticket, it may take awhile for an answer, all depends how busy Support is.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

3 replies

ProTruckDriver
Moderator

Hello ​@mark_car 

Please contact Webroot Support if you believe this is a False Positive. If you already put in a Support Ticket, it may take awhile for an answer, all depends how busy Support is.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 


  • Author
  • Fresh Face
  • April 25, 2025

Thank you for your reply. I appreciate it.

Is clicking on the “Request for review” button in the Webroot app equivalent to submitting a support ticket?

 


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • April 25, 2025

Thank you for your reply. I appreciate it.

Is clicking on the “Request for review” button in the Webroot app equivalent to submitting a support ticket?

 

No, please contact Webroot Support as ​@ProTruckDriver has suggested!

 

Thanks,