Skip to main content
Customer Support Customer Support
Answer

Hi, I am attempting to get my iOS pictures and video's to sync with the cloud storage.

  • October 3, 2016
  • 3 replies
  • 69 views
KDBambergr
New Voice
Forum|alt.badge.img+2
I have loaded the 'Backup&Sync app.
  I have manually uploaded (backed up) many pictures and manually downloaded them to my pc, but...
  I have not been able to uploade (back up) videos, they don't show up in the list, and so...
I would like to SYNC photo's & videos from this device, automatically like my desktop computer does, but I cannot figure out how.
 
Can someone help?  Illuminate what I'm doing wrong?  Is it a technical issue (something Im not doing) or am I just confused?
 
I am on iOS 9.3.5 and will not be going any further as I've been obsolessed with 10.
  --Karl.
 

Best answer by Ssherjj

Hello KDBambergr,
 
Welcome to the Webroot Community,
 
i have Backup & Sync on my iOS 10.  My Folders are synced to the Cloud.
 
When iI open up Backup & Sync I have to sign into my account with my Email and Password. Then I see this  below. But if you need Help. Click in the upper right hand corner for Settings, click on Help and it will tell you everything you need to know. Or look here.
 
?
 
Then at the bottom of this screen you will see Files, Photos, Uploads Downloads
I click on Uploads.  Please read here how to Upload and synchronize to your Online Account Console. Also read here
.
?
Hope this helps? If you need more help then you can always Submit a Support Ticket and they will gladly assist. This is a free service with your Webroot susbscription.
--Karl.

3 replies

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Hello,
 
I will ping our Mac Experts so they can help you! ? ?
 
Thanks,
 
Daniel 😉
B
Ssherjj
Moderator
Forum|alt.badge.img+62
  • Ssherjj
  • Moderator
  • Answer
  • October 4, 2016
Hello KDBambergr,
 
Welcome to the Webroot Community,
 
i have Backup & Sync on my iOS 10.  My Folders are synced to the Cloud.
 
When iI open up Backup & Sync I have to sign into my account with my Email and Password. Then I see this  below. But if you need Help. Click in the upper right hand corner for Settings, click on Help and it will tell you everything you need to know. Or look here.
 
?
 
Then at the bottom of this screen you will see Files, Photos, Uploads Downloads
I click on Uploads.  Please read here how to Upload and synchronize to your Online Account Console. Also read here
.
?
Hope this helps? If you need more help then you can always Submit a Support Ticket and they will gladly assist. This is a free service with your Webroot susbscription.
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
ProTruckDriver
RetiredTripleHelix
B
S
Forum|alt.badge.img+7
  • SophiaC
  • Retired Webrooter
  • October 11, 2016
@ wrote:
I have loaded the 'Backup&Sync app.
  I have manually uploaded (backed up) many pictures and manually downloaded them to my pc, but...
  I have not been able to uploade (back up) videos, they don't show up in the list, and so...
 
 
When you go to "upload existing media", no videos show up.  This is unfortunately a current limitation of this feature.  You can record a video to upload from this page, but not an existing video.
 
If you have an iPad, there is a work around.  (You can also use this on an iPhone, but it will be harder since it is not optimized for that screen size.)  Login to my.webrootanywhere.com and go to the Backup section.  From there you can upload selected files from your photos/videos.  
_______________________________________ Sophia C Product Manager
ProTruckDriver
RetiredTripleHelix
B
Terms & ConditionsAccessibility statement