Over the past month I have been getting a warning from the Samsung S10e system (Android 12) that Webroot is consuming too much CPU and to disable it. I’ve also noticed that the phone get very hot even when not charging. It has 59.5 of 128 GB of Storage available. Also has 2.7 of 6GB of memory available. Should I just remove Webroot?
Solved
High CPU usage warning and overheating for Samsung S10e
Best answer by TripleHelix
Hello
It’s best to contact Webroot Support Directly with Android issues.
Webroot Support:
Submit a ticket 24/7/365
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Please let us know the outcome!
Thanks,
+63Hello
It’s best to contact Webroot Support Directly with Android issues.
Webroot Support:
Submit a ticket 24/7/365
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Please let us know the outcome!
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+25I agree with Daniel, get support involved. I have used Webroot on Android without issue, so I’m guessing there is a conflict with another program, or maybe even an infected program or file that Webroot is trying to deal with that is causing this issue. Are there any reports from Webroot itself? Please report back when support has resolved this as I’m very curious as to what they find. Thanks
- Owen Rubin, Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
Thanks for the quick response. I’ll definitely follow up here.
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