Skip to main content
Customer Support Customer Support
Answer

how do I add a new key to webroot mobile complete for android?

  • September 16, 2016
  • 5 replies
  • 283 views
M
Fresh Face
How can I add a new product key to my mobile complete? Or would it just be easieer to uninstall it and install fresh so it asks me for the new key.

Best answer by BurnDaddy

@ wrote:
I had tried tapping the three dots and tap the register but then I only get a screen showing WebrootSecureAnywhereMobile
days left in subscription: 0
email address
current product key
and that is all
Nothing to tap for "activate/upgrade new keycode"
 
Guess maybe I should unistall and reload a fresh copy.

Hi Marc,
 
Thanks for letting us know. Reinstalling would be my advice as well.
 
You can find what you need to do that here.
 
You may need to go into your security settings and deactivate Webroot from the Device Admin. settings before uninstalling through Google play.
 
Please let us know how it goes. :)
 
BD

    5 replies

    B
    Bronze VIP
    • BurnDaddy
    • September 16, 2016
    Hi Marc,
     
    Welcome to the Webroot Community.
     
    To do this, open WSA on your Android. Tap the three dots in upper-right corner.
    Tap Register. Tap Activate/Upgrade new Keycode. Enter new keycode.

     
    Hope this info helps, :)
     
    BD
    Baldrick
    Ssherjj
    M
    Fresh Face
    • marc2lastnames
    • Author
    • Fresh Face
    • September 16, 2016
    I had tried tapping the three dots and tap the register but then I only get a screen showing WebrootSecureAnywhereMobile
    days left in subscription: 0
    email address
    current product key
    and that is all
    Nothing to tap for "activate/upgrade new keycode"
     
    Guess maybe I should unistall and reload a fresh copy.
    Baldrick
    B
    B
    Bronze VIP
    • BurnDaddy
    • Answer
    • September 16, 2016
    @ wrote:
    I had tried tapping the three dots and tap the register but then I only get a screen showing WebrootSecureAnywhereMobile
    days left in subscription: 0
    email address
    current product key
    and that is all
    Nothing to tap for "activate/upgrade new keycode"
     
    Guess maybe I should unistall and reload a fresh copy.

    Hi Marc,
     
    Thanks for letting us know. Reinstalling would be my advice as well.
     
    You can find what you need to do that here.
     
    You may need to go into your security settings and deactivate Webroot from the Device Admin. settings before uninstalling through Google play.
     
    Please let us know how it goes. :)
     
    BD
    Baldrick
    Ssherjj
    M
    Fresh Face
    • marc2lastnames
    • Author
    • Fresh Face
    • September 17, 2016
    the uninstall reinstall went fine so now I am protected. Just for the hell of it I looked agian at the register screen still now way to enter any keycode, odd.
    Thanks for the help.
    Marc
    Baldrick
    B
    Bronze VIP
    • BurnDaddy
    • September 17, 2016
    Hi Marc,
     
    You're welcome, Marc. Thanks for letting us know.
     
    Here's what my screen looks like.
     
    ?
    Really don't know why you don't have this, but glad you're up and running. :)
     
    BD
     
     
    Baldrick
    Ssherjj
    Terms & ConditionsAccessibility statement