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How do I create an account for android app

  • September 11, 2022
  • 3 replies
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Fresh Face

I downloaded the webroot app on my Google Pixel 4a(5G) running Andoird 13

 

I go to create an account but it wants a keycode to create an account. How do I get a keycode before creating an account.

 

Typically software works like this…

 

Create account → Purchase Product → Get keycode → Enter keycode → Activate product.

 

This app is asking me for what normally happens in step four but wants it in step one before I even have an account.

 

Where do I get this keycode to create an account? There are no instructions in the app.

Best answer by TripleHelix

I have mine setup and running. Maybe it’s best to contact Webroot support.

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TripleHelix
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  • TripleHelix
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  • September 12, 2022

Hello @BlahBlah 

 

See here to see if it will give you some info?

 

Media not available

 

Also: Purchase Product → Get keycode → Create account → Enter keycode → Activate product.

 

If you are a new user Create an Account here: https://account.carbonite.com/account/logon?ReturnUrl=%2f

 

If you need more help Contact Webroot Support: https://www.webroot.com/us/en/support/support-home

 

HTH,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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Fresh Face
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  • September 12, 2022
TripleHelix wrote:

If you are a new user Create an Account here: https://account.carbonite.com/account/logon?ReturnUrl=%2f

 

That link  isn’t helpful. When I visit it, its a login page, when I click the create account link it asks me what product I want (Computers or Servers or HIPAA). I don’t want any of those. I just want webroot on 1 Android device.

 

Why is it so hard to get this app on my phone? None of this makes any sense.

TripleHelix
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  • TripleHelix
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  • September 12, 2022

I have mine setup and running. Maybe it’s best to contact Webroot support.

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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