Hi,
I recently insalled Webroot Security & Antivirus for my Android phone. I like the app alot but I sadly had to uninstall the program due to lack of space in my phone.
I logged into webroot as well and removed the device from where I'd registered it.
My problem is whenever I turn on my phone the screen lock thing still comes up (where it wants my security/pass number).
I do not know how to get rid of the screen. I can get into my phone and everything but I just don't want the security screen to keep coming up every time even though I've uninstalled the app. I can't find any thing about this through my searches or in the options in my phone.
Please help.
Solved
How to get rid of security/pass code after uninstalling. (ANDROID)
Best answer by MikeR
Please try pegas's instructions and also Send me a Private Message with the email you used to open the support ticket. :D
It sounds like SecureAnywhere was not uninstalled properly. Also, SecureAnywhere prompts you to create a pattern unlock code if you previously did not have one. You may just need to change these settings on your device itself now that SecureAnywhere is uninstalled.
For instance, if I was to uninstall SecureAnywhere from my Android, I would need to navigate to Settings>Location & Security>Change screen lock to undo the pattern lock that SecureAnywhere prompted me to activate.
View originalIt sounds like SecureAnywhere was not uninstalled properly. Also, SecureAnywhere prompts you to create a pattern unlock code if you previously did not have one. You may just need to change these settings on your device itself now that SecureAnywhere is uninstalled.
For instance, if I was to uninstall SecureAnywhere from my Android, I would need to navigate to Settings>Location & Security>Change screen lock to undo the pattern lock that SecureAnywhere prompted me to activate.
+56Hello cgarrod and Welcome to the Webroot Community Forums.
I would suggest that you Submit a Support Ticket and support can help you get this corrected or you can wait till https:///t5/user/viewprofilepage/user-id/1016is online tomorrow around 1:00pm EST and he can help you.
HTH,
TH
I would suggest that you Submit a Support Ticket and support can help you get this corrected or you can wait till https:///t5/user/viewprofilepage/user-id/1016is online tomorrow around 1:00pm EST and he can help you.
HTH,
TH
1 person likes this
Welcome to the Forums cgarrod! If support is able to help resolve the issue, would you mind posting the 'fix'? I would be very interested in hearing how it turns out.
1 person likes this
Hello cgarrod, Welcome to the Webroot Community Forum. 😃
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Can you kindly try to install WSA back and again uninstall then. It looks like that WSA wasn't correctly uninstalled. Please revert with result.@ wrote:
Hi,
I recently insalled Webroot Security & Antivirus for my Android phone. I like the app alot but I sadly had to uninstall the program due to lack of space in my phone.
I logged into webroot as well and removed the device from where I'd registered it.
My problem is whenever I turn on my phone the screen lock thing still comes up (where it wants my security/pass number).
I do not know how to get rid of the screen. I can get into my phone and everything but I just don't want the security screen to keep coming up every time even though I've uninstalled the app. I can't find any thing about this through my searches or in the options in my phone.
Please help.
1 person likes this
Please try pegas's instructions and also Send me a Private Message with the email you used to open the support ticket. :D
It sounds like SecureAnywhere was not uninstalled properly. Also, SecureAnywhere prompts you to create a pattern unlock code if you previously did not have one. You may just need to change these settings on your device itself now that SecureAnywhere is uninstalled.
For instance, if I was to uninstall SecureAnywhere from my Android, I would need to navigate to Settings>Location & Security>Change screen lock to undo the pattern lock that SecureAnywhere prompted me to activate.
It sounds like SecureAnywhere was not uninstalled properly. Also, SecureAnywhere prompts you to create a pattern unlock code if you previously did not have one. You may just need to change these settings on your device itself now that SecureAnywhere is uninstalled.
For instance, if I was to uninstall SecureAnywhere from my Android, I would need to navigate to Settings>Location & Security>Change screen lock to undo the pattern lock that SecureAnywhere prompted me to activate.
Mike R Social Media Manager
cgarrod,
I would be very interested in knowing if this works ;)
I would be very interested in knowing if this works ;)
Yes! It's fixed!
@pegas- Thanks for your suggestion! However, this gave me the same result as before, still got the lock screen even after installing and uninstalling.
As suggested by Mike R, I had to change the screen lock settings (Settings>Location & Security>Change screen lock)!
I didn't even know those settings were there.
No problems anymore! :-D
Thanks again to Mike R !
@pegas- Thanks for your suggestion! However, this gave me the same result as before, still got the lock screen even after installing and uninstalling.
As suggested by Mike R, I had to change the screen lock settings (Settings>Location & Security>Change screen lock)!
I didn't even know those settings were there.
No problems anymore! :-D
Thanks again to Mike R !
No problem. ;)
Thanks pegas for your guidance as well!
Thanks pegas for your guidance as well!
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