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Iphone app not recog. login

  • March 4, 2015
  • 3 replies
  • 39 views
C
Fresh Face
Just loaded Webroot to my PC's and went to put on my iPhone, but when I tried to log in it wouldn't recognize my login.  I can login to the portal using the app just fine, but when I click on the key on the app it says it doesn't recognize my login.  I have tried multiple time.  What am I doing wrong? Do I need a new login for my phone? That doesn't seem to make any sense.

    3 replies

    C
    Fresh Face
    • CC2002
    • Author
    • Fresh Face
    • March 4, 2015
    I got the login part figured out by reading another question in the forum, but when I go to the portal and go under mobile, it does not indicate that I have any mobile devices being protected?
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • March 4, 2015
    Hello CC2002,
     
    Welcome to the Community Forum,,
     
    Please log into your My Webroot Account, click Account Settings under the drop-down arrow in the top right, and change all of your settings to Admin and Access. 
     
    After you have changed the settings or confirmed that they are setup properly, please try logging into the Backup & Sync app again using your email address and be very careful and deliberate with the characters you are entering on the mobile keyboard.
     
    You do not need ta new login for the iPhone.
     
     
    Please let us know if you are still having troubles.
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • March 4, 2015
    @ wrote:
    I got the login part figured out by reading another question in the forum, but when I go to the portal and go under mobile, it does not indicate that I have any mobile devices being protected?
    Hello cc2002,
     
    Please refer to this KB article Here
     
    Your iPhone will not show uo in the online Account Console.
     
     
    Regards,
     
     
     
     
     
     
     
     
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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