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Issues with SecureAnywhere Complete keycode

  • April 28, 2012
  • 1 reply
  • 48 views
U
New Member
"Account creation failed.  The license check server returned an invalid response.
 
Raw Error:  License check failed due to too many activations.  Response code:  7"
 
I saw the post in the forums on this and have tried the following:
 
1) Fixed keyboard settings so that it is not auto-capitalizing which didn't help.  All letters that are supposed to be lower-case show up as upper-case.
2) Tried to paste the key with lower case letters (from a different application) and it gets converted when I paste the code into the field.  Pastes fine into a few other applications.
3) Saw a suggestion to use the "old" key from a previous installation or the key from my PC.  I can't find an older key than the one on my PC and it is all upper-case.
 
Please help.  I'm a very satisfied Webroot user and hope there is a relatively simple fix to the problem.

Best answer by MikeR

Hey urlgray,
 
Thanks for joining us on the Community! The post you are referring to has instructions on how to find your old (alpha-format) keycode. Refer to the post on Response Code 7 within our Knowledge Base for further instructions.
 
Please let me know if your subscription was never migrated from an alpha-format keycode and I can help you further. It would also help if you private message me with your email and keycode your Online Account is associated with!
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    MikeR
    • MikeR
    • Retired Webrooter
    • 1455 replies
    • Answer
    • April 29, 2012
    Hey urlgray,
     
    Thanks for joining us on the Community! The post you are referring to has instructions on how to find your old (alpha-format) keycode. Refer to the post on Response Code 7 within our Knowledge Base for further instructions.
     
    Please let me know if your subscription was never migrated from an alpha-format keycode and I can help you further. It would also help if you private message me with your email and keycode your Online Account is associated with!
    Mike R Social Media Manager

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