Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.
Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.
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+62Hello @
Welcome to the Community!
May I ask you if this a BestBuy Subscription or Webroot Subscription?
I believe that it can take up to 24 hours for the renewal to work its way through the back office and so I would not be concerned at this point. You are protected at this point in time.
Give it until the same time the day after you renewed and if you are not seeing the renewal as active then I would contact the Geek Squad (1.800.GEEKSQUAD) for advice.
Awaiting your response.
Regards,
Welcome to the Community!
May I ask you if this a BestBuy Subscription or Webroot Subscription?
I believe that it can take up to 24 hours for the renewal to work its way through the back office and so I would not be concerned at this point. You are protected at this point in time.
Give it until the same time the day after you renewed and if you are not seeing the renewal as active then I would contact the Geek Squad (1.800.GEEKSQUAD) for advice.
Awaiting your response.
Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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I have the same issue. My subscription is through Best Buy. Is Geek Squad through Best Buy? Or, since I paid good money for this, why won’t Webroot take care of it? Sheesh.
+63pmason wrote:
I have the same issue. My subscription is through Best Buy. Is Geek Squad through Best Buy? Or, since I paid good money for this, why won’t Webroot take care of it? Sheesh.
Contact Best Buy GeekSquad: https://www.webroot.com/us/en/home/products/geeksquad-how-to-updates and next time start a new thread please as this one is 8 years old.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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