keycode not working

Hello ?
 
Welcome to the Webroot Community.
 
Make sure to check as to which version you are entitled to/can use on your Android .Please see the contents of this KB Article for guidance on this.
 
Then please follow below if you have this Webroot version:
 

Android Installation Instructions - SecureAnywhere Internet Security Plus

 

• Create your SecureAnywhere Account (if you haven't already).
• On your Android mobile device, launch the Google Play Store
• Search for "Webroot Security Free" and install the app [img]http://www.webroot.com/shared/images/business-security-free.png[/img]
• After it downloads, tap Open to begin setting up the app
• When prompted to set up an account, tap "I already have a Webroot account" and enter your account username and password.
• Once you have finished setting up the app, tap your device's Menu button, and then tap Register.
• Tap Activate and then enter your Keycode. You can find it on a card inside your box or in an email message if you ordered your product online. Tap OK to finish activating your Internet Security Plus subscription.

As part of your SecureAnywhere Internet Security Plus subscription, you can also download the SecureWeb app form the Google Play Store (search for "Webroot SecureWeb Browser").
http://www.webroot.com/shared/images/business-secureweb-browser.pngSecureWeb is a secure web browser that keeps you safe as you surf the web, and provides access to your secure login credentials and form-fill profiles stored in the Password Manager in your SecureAnywhere account.
To access the Password Management features in SecureWeb, tap your device’s Menu button and then tap the Vault button http://www.webroot.com/shared/images/business-vault.png and enter your SecureAnywhere username and password.
For more Information, see Webroot SecureAnywhere Mobile Help
 
I hope that the above helps/is of assistance? You can also contact Best Buy/ Geek Squad for support at 1-800-Geek-Squad because they have a 30 day support with Webroot product,