logging into the iOS app on iPhone

Hello @Sean34 ,

Welcome to the Webroot Community!

Sorry for the long delay in responding to your questions.

Webroot provides a SecureWeb browser and a SecureSync for the iPhone, iPad, and iPod Touch (iOS 4.2 or later). This app is available for free in Apple App store.

Please be aware that the SecureSync feature is intended for use by Webroot customers who have created an account with us. This means you will need to enter your Webroot account credentials to use this feature.

1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.
2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app.
3. Alternately, you can download and install the SecureWeb app from iTunes at:
4. http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8
5. Enter your Apple ID password.
6. The SecureWeb app opens and installs on your device. Once installed, you will see the SecureWeb icon on your Home panel. Tap this icon to open the app.
7. To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. If you have not yet created a Webroot account, go to my.webrootanywhere.com. Click Sign up now and complete your registration.

To learn how to use these products, you can view our Help documentation at the links below:

• Webroot SecureSync for iOS
• Webroot SecureWeb for iOS

More information here:

https://community.webroot.com/webroot-mobile-for-ios-16/how-to-install-secureweb-on-ios-devices-5191

Also have a look at my post here https://community.webroot.com/webroot-mobile-for-ios-16/webroot-for-iphone-and-ipad-243091



To question #2 Webroot WiFi Security is a VPN that one has to purchase to secure your Network.

https://www.webroot.com/us/en/home/products/vpn-wifi-security


Hope all this helps then please get back to us.

Thank you for your help! I really appreciate it.
I have had a Webroot account for many years now, and I love it! That's why I wanted to protect my phone, too. When I log on to My Account on the web via my PC, I noticed that I have no mobile devices covered. So, I clicked on the phone icon to "add phone."
I downloaded SecureWeb for iOS from the Apple app store. It seemed loaded fine. But, this morning when I click on the app on my homescreen to open the app, it boomerangs me back to the iTunes store and prompts me to open the app - from the store. Very weird. (Clicking "open" from the app store means that the app is already installed on the phone.)
When I click "open" from the app store, it immediately sends me to the web. Also, very strange.

What was happening to me yesterday when I wrote my post was:
When I log onto my account using the app it shows me the same information that I can see on the web via my PC.
BUT, the app itself tells me that I am not logged in to the app. (There is a display at the top of the screen on the iOS app in green that prompts me to sign into my account.) When I attempt to log in using that prompt, it does not recognize my account at all.
So, I was able to log into the website, but not the app.

Also, I can't find the "SecureSync" app anywhere in the iTunes app store.

One more thing Sean34

Your iOS/iPhone device will not show up under mobile security tab in your "MyWebroot" account. This is because that tab is reserved for the mobile anti-virus portion of the account and the iOS apps are not anti-virus applications.