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Login error: Email/pword etc etc.

  • May 11, 2013
  • 5 replies
  • 37 views

Hello there. 
 
I started with the "Android" edition for my Nexus4. I later purchased another liscense of Webroot complete 5device for 1 year and I am unable to login via Webroot complete. Any and all help is much appreciated.

Best answer by JimM

yonton, I see you have two Complete keycodes. I'm going to send you a private message to see if we can disambiguate which keycode you're intending to use. You'll receive a pm from me momentarily.

5 replies

shorTcircuiT
Gold VIP
Hello yonton228 and welcome to the Webroot Community!
 
You are not alone in mobile login trouble today it seems.. so I am going to be lazy and give you This Link to a reply I made earlier today.  :D
 
Check out the suggestions and let us know if it helps!

  • Author
  • Fresh Face
  • May 11, 2013
Thnx for the link. I will check again once more.
 
While typing out the results of going over each step it just went through. Thank you for the fast respons and help.

shorTcircuiT
Gold VIP
It is our pleasure!  If the suggestions do not work, there will be others here who can help more, and you can also submit a Trouble Ticket using the link below in my signature area.

JimM
  • Retired Webrooter
  • Answer
  • May 11, 2013
yonton, I see you have two Complete keycodes. I'm going to send you a private message to see if we can disambiguate which keycode you're intending to use. You'll receive a pm from me momentarily.

shorTcircuiT
Gold VIP
Thanks Jim!  I thought I saw you lurking ;)