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Login Failed

  • March 22, 2012
  • 1 reply
  • 25 views
J
Fresh Face
I am having a issue with my log in. When I downloaded my app for my phone and I put in the email, password and my Secure Anywhere complete keycode in the log in box,  I recieve a error message saying:
 
Error
Login failed. The email or password you entered is incorrect.
 
Since the log I used the same log in on to check the status of my computers that are associated with that account and it works fine.
 
But I just don't understand why it not letting me log in.
 
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(Edited for more informative subject line - Jim)

Best answer by JimM

Hi,
I found your support ticket in our support system, and I'm going to take it over and work it through to resolution. Please check your inbox for a new email from me.
- Jim
 
Followup (4/5/12): I sent you an email on 3/23/12, but we haven't heard back from you yet.  Can you please check your inbox or junk mail folder?  Do you still need help?
 
Edit 2: It looks like this was resolved here.
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    JimM
    • JimM
    • Retired Webrooter
    • 1581 replies
    • Answer
    • March 23, 2012
    Hi,
    I found your support ticket in our support system, and I'm going to take it over and work it through to resolution. Please check your inbox for a new email from me.
    - Jim
     
    Followup (4/5/12): I sent you an email on 3/23/12, but we haven't heard back from you yet.  Can you please check your inbox or junk mail folder?  Do you still need help?
     
    Edit 2: It looks like this was resolved here.
    /// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///

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