Skip to main content
Customer Support Customer Support
Answer

Lost Password or Security Code

  • April 29, 2013
  • 5 replies
  • 46 views
R
I have used MPF for years and recently changed master access password but I now seem to have lost ability to access software [wrong password] - so must have writen down new super secure pw wrong.  Any way to recover the situation and get into program.  Thanks for any wisdom/advice:@

Best answer by MikeR

Hey ralphmo - Let me know if you still need assistance. :D

    5 replies

    MikeR
    • MikeR
    • Retired Webrooter
    • April 29, 2013
    Can you please Send me a Private Message with your My Webroot Account email address or keycode?
    Mike R Social Media Manager
    MikeR
    • MikeR
    • Retired Webrooter
    • Answer
    • May 13, 2013
    Hey ralphmo - Let me know if you still need assistance. :D
    Mike R Social Media Manager
    F
    • freddave
    • May 14, 2013
    Unable to confnirm registration as what I thought was my security code obviously isn't. Hows do I find the correct code?
    shorTcircuiT
    Gold VIP
    Hello freddave, Welcome to the Webroot Community!
     
    To reset or recover the password or security code, see This KB Article.
     
    Good luck, and let us know if it works.  If you are unable to reset it, you may need to Submit a Trouble Ticket (Link Below).
     
    DavidP
    MikeR
    F
    • freddave
    • May 14, 2013
    No success so have submitted a trouble ticket.
    Terms & ConditionsAccessibility statement